Shipping policy

Shipping & Delivery Policy

Purely Home (a trading name of Ahuja & Family Ltd)
Effective Date: 17 December 2025

This Shipping & Delivery Policy explains how orders are dispatched, delivered, and handled once in transit. By placing an order with Purely Home, you acknowledge and agree to the terms set out below.

1. Delivery Area

Purely Home delivers within the United Kingdom only.
We do not offer international shipping.

2. Shipping Options & Dispatch

Available delivery options, costs, and estimated delivery times are shown at checkout.

  • Orders are normally dispatched within 1–2 working days after payment confirmation.
  • Orders placed on weekends or public holidays are processed on the next working day.
  • Delivery times are estimates only and are not guaranteed.

3. Packaging & Dispatch Condition

All orders are:

  • Picked and packed with reasonable care
  • Dispatched in appropriate packaging suitable for household goods
  • Handed over to an independent third-party courier in good condition

Once an order is handed to the courier and a tracking reference is issued, the parcel is considered in transit.

4. Courier Responsibility & Transit Risk

All deliveries are fulfilled by independent third-party courier services.

To the maximum extent permitted by law:

  • Purely Home is not responsible for loss, damage, delay, theft, or mishandling of parcels once they are in transit
  • Any issues arising during transit must be raised directly with the courier service using the tracking information provided
  • The courier is solely responsible for investigating, assessing, and resolving transit-related claims

Purely Home does not guarantee courier performance, delivery times, or handling once the parcel has left our possession.

5. Damaged, Lost, or Delayed Parcels

If your parcel is:

  • Lost
  • Delayed
  • Delivered damaged
  • Delivered with signs of tampering

You must:

  1. Contact the courier directly as soon as possible using the tracking details provided
  2. Follow the courier’s claims and evidence process
  3. Retain all packaging and contents as required by the courier

Purely Home may, at its discretion, provide supporting dispatch information, but:

  • Is not obligated to submit claims on your behalf
  • Does not control the outcome, timelines, or compensation decisions
  • Does not guarantee any reimbursement or replacement

Any compensation offered is determined solely by the courier under their terms.

6. Claims Time Limits

Courier claims are subject to strict time limits set by the courier.

Purely Home is not responsible for:

  • Claims rejected due to late reporting
  • Insufficient evidence provided to the courier
  • Courier refusal or limitation of compensation

Customers are responsible for familiarising themselves with the courier’s terms and conditions.

7. Address Accuracy

Customers are solely responsible for ensuring delivery details are complete and accurate at checkout, including:

  • Full name
  • Correct address
  • Postcode
  • Contact details (where required)

Purely Home is not responsible for:

  • Lost or delayed parcels due to incorrect or incomplete address details
  • Failed deliveries caused by customer input errors
  • Additional costs incurred for re-delivery or return to sender

8. Failed Deliveries & Returned Parcels

If a parcel is returned to us due to:

  • Failed delivery attempts
  • Incorrect address details
  • Refusal of delivery

We may:

  • Arrange re-delivery at the customer’s expense, or
  • Issue a refund minus any delivery, return, or handling costs incurred

9. Events Outside Our Control

Purely Home is not responsible for delays or losses caused by events outside our reasonable control, including but not limited to:

  • Severe weather
  • Industrial action or strikes
  • Transport disruptions
  • Courier service failures
  • System outages

10. Limitation of Liability

To the fullest extent permitted by law:

  • Purely Home is not liable for indirect, incidental, or consequential losses
  • Liability is limited to the value of the goods purchased, excluding delivery costs
  • We do not accept responsibility for inconvenience, loss of use, or third-party costs

Nothing in this policy excludes rights that cannot legally be excluded under UK law.

11. Tracking Information

Tracking details are provided once an order has been dispatched.

If you do not receive tracking information:

  • Check your spam or junk folder
  • Contact support@purelyhomeuk.store

12. Questions & Support

For general shipping queries (not courier claims), contact:

📧 support@purelyhomeuk.store

Purely Home’s role is limited to dispatch confirmation and providing tracking details. All transit-related disputes must be handled directly with the courier.